About Our Veterinary Clinic
For over 25 years the Sylvan Lake Veterinary Clinic has been caring for our four legged family members. We emphasize a strong preventative medicine program with annual exams, vaccinations, high quality pet food and a deworming protocol to keep your pet as healthy as possible.
We are a full service veterinary clinic committed to providing you with quality veterinary service throughout the life of your pet. We strive to educate our clients with reliable, accurate information to help them make the best decisions for their pets health. Our team of well trained professional's love what they do and are willing to help you with any of your veterinary needs.
Sylvan Lake Veterinary Clinic COVID-19 Update
Last updated: April 7, 2022
On behalf of the entire Sylvan Lake Veterinary Clinic team, we would like to take this opportunity to thank all our valued clients and patients for bearing with us during what has undoubtedly been an extremely challenging 2 years.
Your continued patronage is important to us, and we are continuing to do all we can to protect the health and safety of our clients and team members. As our province has eased restrictions, we are excited to finally open our doors and welcome you into the clinic once again. For your convenience curbside appointments and pick up of your pets food and medication will continue to be available.
Changes in Effect: Thursday April 7, 2022
1. IN PERSON APPOINTMENTS
Due to the small nature of our exam rooms, we are permitting ONE family member in the exam room during your pet’s appointment.
Face masks are recommended and can be provided upon request. Our team will continue to wear masks
As part of our low stress philosophy, payment will be collected in the exam rooms by a member of our Client Care team with a portable debit machine.
We ask that if you have COVID symptoms to please call our office to reschedule your appointment.
2. CURBSIDE APPOINTMENTS
Call when you arrive for your pet’s appointment. Our client care team will get your pet checked in
A member of our medical team will come to your vehicle to collect your pet. *Please plan to stay in the parking lot*
The veterinarian will call you to discuss the exam
Our client care team will come to your vehicle and collect payment using our portable debit machine
Your pet will be brought out to your vehicle
3. SURGERY APPOINTMENTS
Call when you arrive for your pet’s surgery appointment
Our medical team will go over the treatment plan with you and get your verbal consent over the phone
Our medical team will then come to your vehicle to pick up your pet
Please arrive at your scheduled discharge time. Your pet can be picked up inside the clinic or if you prefer curbside pick-up, call us when you arrive
Our medical team will go over the discharge instructions and answer any questions you may have
Our client care team will collect payment and your pet will be brought out to you
4. FOOD & MEDICATION *Curbside recommended*
Call when you arrive to pick up your food or medication
Our client care team will bring your item(s) to your vehicle with our portable debit machine
5. ONLINE STORE
Online shopping for your pet is now available. Purchase food, treats, dietary supplements, accessories, toys, and many other products online, 24/7 from the comfort of your home and have them delivered to your door or to the clinic for pick up
To place an order through our online store, click on the blue "Online Store" button at the top of our website or visit sylvanlakevet.clientvantage.ca
HOW TO GET STARTED:
1. Click on the register button
2. Create an account and password
3. Shop your pet’s food, favorite treats & toys
4. Choose where to ship your order
We are excited to finally be at a place where we can welcome everyone and their pets into our clinic again. As our team adjusts to these changes we continue to ask for patience, kindness, and respect as we work to make this transition as smooth as possible.
If you have any questions or concerns, please do not hesitate to call us @ 403-887-4240. Please note that we are receiving more calls than usual. We apologize for any delays that you may experience when reaching out to us.
Thank you again for your continued support and we are thrilled to welcome you back!!
We are supporting your choice in regards to wearing face masks when here at Sylvan Lake Veterinary Clinic. If it makes you more comfortable, we will mask upon request. We are reducing the limitation to the number of people in an appointment but due to the nature of our rooms, it is helpful to let us know if there are more than 2 people that want to attend an appointment here.
We do ask that if you have COVID symptoms that we reschedule your appointment or we can help you with a curbside appointment.